Privacy Policy

Who this policy applies to

This policy applies to Strategic Therapies (ABN 38 946 143 603), operating from Fairfield House, 200 Walker Street, Maryborough QLD, and online across Australia.

It covers information collected through this website, the intake form, email and phone contact, and during in-person or video sessions.

What information is collected

Only information needed to provide care or respond to an enquiry is collected. This typically includes:

• Contact details — name, email, phone, postcode.
• Health information — presenting concerns, relevant medical and mental-health history, current medications, prior therapy, goals for the work. This is sensitive information under the Privacy Act.
• Session notes — written records made by the practitioner during and after sessions, retained for clinical continuity and professional supervision.
• Website data — anonymous analytics about how pages are used (only if you consent to analytics cookies).

Why it is collected

Health and contact information is collected to plan and deliver therapy safely, to meet professional and supervisory obligations, and to communicate with you about your appointments.

Information is not collected for marketing purposes unless you have separately opted in to a newsletter, and you can withdraw that consent at any time.

How information is stored and protected

Intake form submissions and contact records are stored in a database hosted in Australia (Supabase, Sydney region) so that your data stays within Australian jurisdiction.

Access is restricted to the practitioner. Database access uses row-level security, encrypted connections, and secret keys held only on the server.

Paper records, where they exist, are kept in a locked filing location at the practice address. Digital session notes are kept in access-controlled storage.

Records are retained for the minimum period required by professional and legal obligations (generally seven years from the last session, or seven years after the client turns eighteen for minors) and then securely destroyed.

When information is shared

Your information is not sold, rented, or shared for marketing. It is only disclosed:

• With your written consent — for example, to a GP, specialist, or other practitioner involved in your care.
• To a clinical supervisor or peer, in de-identified form, as part of ongoing professional consultation. Identifying details are removed before discussion.
• Where required or authorised by law — for example, in response to a court order, mandatory reporting obligations, or a serious and imminent risk to your or another person's safety.
• To service providers strictly involved in delivering this website (hosting, email delivery, analytics) under contracts that require them to keep your information secure and use it only for that purpose.

Use of cookies and analytics

This site uses Google Analytics 4 with Consent Mode v2. Analytics cookies are denied by default and only set if you accept them via the cookie banner.

Essential cookies needed for the site to function (for example, remembering your consent choice) are always set and do not identify you.

Your rights — access, correction, and withdrawal

You can ask to see the information held about you, ask for corrections, or ask for your information to be deleted where it is no longer needed for clinical or legal reasons.

Requests are usually actioned within thirty days. There is no fee for reasonable requests. You may be asked to verify your identity before information is released.

You can withdraw consent for non-clinical communications (such as the newsletter) at any time using the unsubscribe link or by emailing the address below.

Data breach notification

If there is a data breach that is likely to cause you serious harm, you will be notified directly and the Office of the Australian Information Commissioner (OAIC) will be notified, as required by the Notifiable Data Breaches scheme.

Complaints

If you are concerned about how your information has been handled, please raise it directly with the practitioner first using the contact details below — most concerns can be resolved quickly.

If your concern is not resolved, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy

This policy may be updated to reflect changes in practice or in law. The effective date at the top of the page shows when it was last changed. Material changes will be flagged on the homepage for a reasonable period.

Contact

Questions about this policy or about information held about you can be sent to hello@jengroves.com.au, or by post to Strategic Therapies, Fairfield House, 200 Walker Street, Maryborough QLD 4650.